Refund Policy

Introduction

The College has a refund policy for payments made via the online payment portal.

Scope

This procedure deals with how refunds will be actioned for any disputed payments.

Disputes and Resolution

Should a customer dispute a payment with their bank an email will be sent from Worldpay informing Finance of the disputed payment and the reason for the dispute.

Finance will immediately investigate the claim and a resolution should be found within two weeks. Should the dispute be upheld Finance will authorise an immediate refund via Worldpay.

If more information is required Finance will contact the customer to get further details in order to get a full picture of what has occurred. If the refund is denied the customer will be informed and given a full and detailed explanation as to why.

Should the customer still not be happy with the outcome a formal complaint can be made via the College’s complaints procedure, this will escalate the complaint and will be subject to review by the Quality department.

Types of Purchases

Purchases of stationary, student card and passes can all be made through the online portal. Please note that these types of purchases are non-refundable

DBS Checks and payment for Trips and Uniforms, in the event that a refund is required please contact in the first instance the course tutor who will liaise with finance, alternatively you can contact finance directly by emailing Finance@darlington.ac.uk. 

All other services including but not limited to course fees, room hire, exam fees, restaurant bookings will be offered an alternative date if the service can not be carried out. Should a suitable date not be mutually agreed a refund can be arranged by contacting Finance@darlington.ac.uk